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Who We Are adam HTT Limited t/a adam is a limited liability company registered in England and Wales with registered number 7718565 and its registered office at The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, MK9 1BP, United Kingdom. When we refer to "we", "us", "our" or "adam" we are referring to adam HTT Limited. Statement of Privacy and Acceptance of The Privacy Policy adam is committed to safeguarding and preserving your privacy when you visit our websites and applications (including, www.useadam.co.uk, www.sproc.net, http://demand.sproc.net/ etc. - collectively the "Applications"); and provide us or one of our customers or accredited suppliers with information; or communicate electronically with us. Our data protection policies articulate our privacy commitments to our customers, accredited suppliers and service users and these are updated in line with legislative and regulatory requirements. This Privacy Policy governs the collection and usage by us of your personal information (this means any information which personally identifies you e.g. your email address, name etc.) - your "Personal Data". By continuing to use our Applications, you consent to the data practices as described in this Privacy Policy. Data Protection Officer Our Data Protection Officer can be reached at data.protection@useadam.co.uk Changes to this Privacy Policy This Policy was last updated on 15th October 2018. Please note that from time to time we may update this Policy. Any amendments will be published to this page so please do return and review this Policy regularly. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law. If we plan to use Personal Data for a new purpose, we will update our Privacy Policy and communicate the changes to individuals before starting any new processing. Sources of Personal Data We receive Personal Data from:
Our Customers Collection of Personal Data We collect:
Categories of Personal Data We may receive the following categories of Personal Data about you or in regard to your service users which you may provide on their behalf:
How we use your information The information you provide is used primarily to enable us to provide or support the provision of services to you. We will use your personal information for a number of purposes including:
Any Personal Data which is entered into our Applications will only be processed in accordance with the written instructions and purpose within our contract for the Applications. Basis for processing Our lawful basis for processing is subject to contract between us (adam) and you (the customer). Retention period We will retain the Personal Data for the duration of our contract with you. Our Accredited Suppliers & Prospective Suppliers Collection of Personal Data We collect and store any information you enter within the Applications or give us in any other way, by registering with adam via our Applications, you choose to accept the practices described in this Privacy Policy. We receive and store information when you interact with the Applications, such as “cookies” and other information when you access our Applications and other content. We might receive information about you from other sources, which may be added to your account information within the Applications. Examples of information we may receive include feedback from customers and service users. We collect:
Email communications To help us make emails more useful to you we often receive a confirmation when you open emails from us if your computer or device supports such capabilities. If you do not want to receive emails from us, please adjust your contact preferences accordingly or contact us directly. Please note we will never ask you to confirm your password or payment details via email. If you receive an email that request this information and appears to have been sent by us, please treat this as fraudulent and do not reply or provide any information. If you receive any such emails, please contact our Data Protection Officer to provide us with further details. Categories of Personal Data We may receive the following categories of Personal Data about you or in regard to your service users which you provide on their behalf:
How we use your information The information you provide is used primarily to enable us to provide or support the provision of services to you. We will use your personal information for a number of purposes including:
Basis for processing Our lawful basis for processing is through legitimate interests having assessed these interests against the benefit to you of the services we provide to you and the risks associated with the information we share. Our lawful basis for processing your data in relation to receiving marketing material is consent which you actively provide via a tick box during the onboarding process. Retention period We may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud). How and when do we share information? We may share your information where we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights or property of the public or any person; or to detect, prevent or otherwise address fraud or security issues. Where applicable we may disclose your Personal Data to an affiliated company in order to run our business. All affiliated companies are subject to equivalent data protection policies and procedures. We may share your information where it is necessary to provide you with a service you have expressly requested. We may share information with other companies and organisations for fraud protection and credit risk reduction. We may where we deem it necessary or at request of our customers, complete searches with credit reference agencies to assess a Supplier’s financial risk. We may compare our mailing list to lists received from other companies to avoid sending unnecessary messages to you. Third-party service providers – We appoint third-party providers as data processors to perform some functions on our behalf. We will share information with such data processors in order for them to assist us in providing services to you and to run our business. Examples of services provided on our behalf by our third-party service providers include: providing marketing assistance, accounting packages and CRM system. In sharing your information with these parties, we are pursuing our legitimate interests having assessed those interests against the benefits to you of the additional efficiencies gained by us using the selected third-party service providers and taken account of the types of personal information we share. Affiliated companies & businesses we do not control – We may work with other businesses to create joint offerings or promote services which you may be interested in. You should check the Privacy Policy for each of these businesses to understand how they use your information. Examples of our joint offerings are available on our website. We will make it clear when a third party is involved and shall only share your information with the third party with your consent or where it is necessary to provide the service which you have requested. We may share anonymous, aggregate information with third parties for research and marketing purposes but we won’t share your information with any other organisations for marketing, market research or commercial purposes, unless we have obtained your consent or you have requested a service provided with or in conjunction with another organisation. As our business continues to grow and develop, we might sell or buy subsidiaries or business units. In such transactions, Personal Data is one of the business assets which are transferred but will remain subject to the terms of this Privacy Policy – unless we notify you otherwise. How do we keep your Personal Data secure? Sending information over the internet is generally not completely secure, and therefore we can't guarantee the security of your data while it's in transit. Transmission of such data is therefore entirely at your own risk. We have procedures and security features in place to keep your data secure once we receive it. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. Where we have given you (or where you have chosen) a password so that you can access certain parts of our Applications, you are responsible for keeping this password confidential. You should not at any time share your username or password with third parties to allow them to access Applications. If you become aware of any unauthorised use of the Applications you should contact us immediately in order that we may take the appropriate steps. You should only use your own password and login details to access the Applications and should not share those login details and passwords with any third parties or allow any third parties to access your own device when logged in. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our Applications will be encrypted to ensure its safety. Using our LiveChat service We use a third-party provider, LiveAgent to supply and support our LiveChat service, which we use to handle your queries in real time. If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for duration of our contract with LiveAgent. Here is a link to LiveAgent's Privacy Policy: https://www.ladesk.com/security-privacy-policy/ People who call our helpline We use a third-party provider, Elite Telecom to supply the infrastructure for our support helpline. Elite Telecoms is under contract with adam to provide this service. If you call our support helpline we will collect your calling line identification and a recording of your call. During your call we may collect your name and email address to enable us to assist you with your enquiry. This information is utilised for aggregate management information and to monitor the quality of our support services. This information shall be retained on secure servers for the duration of our contract with Elite Telecom. Here is a link to Elite Telecom's general Privacy Policy: http://www.elitetelecoms.com/privacy-policy What about third-party advertisers and links to other websites? Our Applications may include third-party advertising and links to other websites. If you access other websites using the links provided, the operators of those websites may collect information from you in accordance with their Privacy Policy. We provide these links for convenience, any link from us to an external website does not mean that we endorse or accept any responsibility for the content or use of such website. Transfers outside UK SProc.Net Our technology, SProc.Net, does not operate outside of England and Wales. This means that any information provided via SProc.Net is hosted and processed at data centres within the UK. Under the GDPR, you have the following rights in regard to the Personal Data we hold about you:
Exercising your rights Should you wish to exercise your above rights, please contact our Data Protection Officer with details of your request via email to data.protection@useadam.co.uk We may ask you to verify your identity using reasonable means, i.e. requesting you provide a proof of identity document. If we have asked you to verify your identity, we will proceed with your request upon completion of verifying your identity. We will respond to your request within one calendar month from the day we receive your request. If we need to extend our response period to fulfil your request we will inform you within one month of the receipt of the request and explain why the extension is necessary. We will only extend the period by a further two months. We shall respond to your request free of charge unless your request is found to be manifestly unfounded or excessive in which case we will charge you a reasonable fee. This fee will be to cover the administrative costs of complying with your request only. If we have advised that a reasonable fee is chargeable, we will not proceed with your request until we have received the fee. Refusing to respond If we refuse to respond to a request because it is manifestly unfounded, excessive or we have an exemption, we will write to you and explain our decision. If you disagree with our decision you also have the right to lodge a complaint with your data protection supervisory authority. If you are based in the UK, this is the Information Commissioner's Office. You have the right to seek a judicial remedy. Certifications & Accreditations We are committed to ensuring that your information is secure. We have stringent physical, electronic and managerial procedures to safeguard and secure your data. We are ISO 27001 Accredited. The scope covers how we manage information security in providing commissioning tools for procurement of complex services in the public sector.
adam HTT Limited is registered with the Information Commissioner's Office (ICO) under registration number: ZA104405 Penetration Testing We commission regular independent penetration testing of our infrastructure to ensure that we keep our Applications free from vulnerabilities. Marketing adam may use your data to inform you of other products or services available from adam and its business partners where you have consented to receive such communications. adam may also contact you via surveys to conduct research about your experience and opinion of the current services or of potential new services that may be offered. You may stop the receiving of future promotional emails from adam by following the specific instructions to opt out in the email you receive. These instructions explain how to stop receiving such emails. Cookies Functional Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to analyse traffic and feedback so we can measure and improve the performance of our site. They help us to know which parts of the site are the most and least popular and see how visitors move around the site. Information such as email or username may be collected as part of feedback. If you do not allow these cookies we will not be able to collate your feedback, and will not be able to monitor its performance.
How do I change my cookie settings? Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. How to Contact Us We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us by emailing us at enquiries@useadam.co.uk or in writing to The Pinnacle, 170 Midsummer Boulevard, Central Milton Keynes, MK9 1BP. For all data protection queries should be referred to our Data Protection Officer at data.protection@useadam.co.uk |
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Copyright © 2008-2024 adam HTT Limited t/a adam | Privacy Policy | Contact Us | Top of the Page The business has previously applied for a European patent, EP13192195.9, to protect the considerable innovation inherent in its services procurement technologyadam HTT Limited t/a adam is a limited liability company registered in England and Wales with registered number 7718565 and its registered office at The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, MK9 1BP, United Kingdom. VAT number: 198 5733 49. GBWK0VHSC-1QW03 
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